Chiropractic Assistant
Ponca City, OK
Full Time
Entry Level
Job Description: Chiropractic Assistant
Position: Chiropractic Assistant
Location: Go Lightly Chiropractic
Reports To: Chiropractor
Employment Type: Full Time (34 - 38 hours per week depending on rotating schedule)
Position Summary:
The Chiropractic Assistant plays a critical role in ensuring smooth operations within the chiropractic office. This individual will be responsible for patient relations, conducting new patient exams (including taking digital X-rays), managing insurance billing, answering phones, collecting payments, and supporting various administrative and clinical tasks. The role requires strong attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.
Key Responsibilities:
Qualifications:
Standard Hours:
Position: Chiropractic Assistant
Location: Go Lightly Chiropractic
Reports To: Chiropractor
Employment Type: Full Time (34 - 38 hours per week depending on rotating schedule)
Position Summary:
The Chiropractic Assistant plays a critical role in ensuring smooth operations within the chiropractic office. This individual will be responsible for patient relations, conducting new patient exams (including taking digital X-rays), managing insurance billing, answering phones, collecting payments, and supporting various administrative and clinical tasks. The role requires strong attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.
Key Responsibilities:
- Greet and assist patients in a professional, friendly, and compassionate manner, creating a welcoming environment.
- Conduct new patient exams, including taking, processing, and properly documenting digital X-rays.
- Manage insurance verification, billing, and follow-up on claims to ensure timely payments.
- Contact insurance companies to verify patient coverage and benefits.
- Work through claims, including submitting, tracking, and addressing denied or delayed claims.
- Stay current with insurance company policies and updates to identify changes in coverage, billing codes, and reimbursement processes.
- Communicate insurance information effectively to patients, explaining coverage, co-pays, deductibles, and out-of-pocket costs.
- Answer incoming calls promptly, schedule appointments accurately, and manage the office calendar efficiently.
- Collect payments, process transactions, issue receipts, and maintain accurate financial records.
- Maintain patient records with a high level of accuracy and confidentiality, ensuring compliance with HIPAA regulations.
- Accurately use the electronic health records (EHR) system to document patient information, treatment plans, and billing details.
- Support the chiropractor with clinical tasks, including preparing treatment rooms, assisting during procedures, and monitoring patient comfort.
- Educate patients on chiropractic procedures, treatment plans, and wellness recommendations.
- Ensure the office environment is clean, organized, and conducive to patient care.
- Perform other duties as assigned.
Qualifications:
- High school diploma or equivalent; additional healthcare or administrative training is a plus.
- Prior experience in a healthcare or chiropractic setting preferred.
- Strong communication and interpersonal skills with a patient-first attitude.
- Proficient in using office software, electronic health records (EHR), and digital X-ray equipment.
- Detail-oriented with strong organizational and multitasking abilities.
- Ability to maintain patient confidentiality and handle sensitive information responsibly.
- Certification in radiologic technology (if required by state regulations).
- Fast-paced, patient-focused environment requiring flexibility and adaptability.
- May require standing for extended periods, occasional lifting of equipment or supplies, and assisting patients with mobility needs.
Standard Hours:
- Monday: 8:00 AM – 5:00 PM
- Wednesday: 8:00 AM – 5:00 PM
- Thursday: 8:00 AM – 5:00 PM
- Friday: 8:00 AM – 3:00 PM
- Chiropractic Assistants (CAs) will rotate shifts on Tuesdays:
- Week A: 8:00 AM – 1:00 PM
- Week B: 8:00 AM – 5:00 PM
- This alternating schedule repeats weekly.
- A 1-hour unpaid lunch break is included in the full-day shifts.
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