Customer Service Representative

This job is posted by Ponca City Development Authority, but being hired by Redlands Office Solution.  The contact for any questions will be [email protected]

Key duties include processing orders, and maintaining product knowledge, all while fostering a positive customer experience through excellent communication, problem-solving, and empathy. 

Core Responsibilities

• Customer Support: Answering inquiries
• Information Provision: Giving customers detailed information about products we provide.
• Order and Return Processing: Handling customer orders, processing payments, and managing product returns. 
• Communication: Effectively communicating with customers through various channels, including phone calls, in-person interactions, and email. 

Key Skills & Qualities

• Communication Skills: Strong verbal and written communication abilities, including active listening and clear articulation. 
• Problem-Solving: The ability to analyze customer issues, identify solutions, and de-escalate conflicts. 
• Product Knowledge: A deep understanding of the company's products and services to provide expert assistance. 
• Empathy & Patience: Understanding and sharing the feelings of others to provide a supportive and positive experience. 
• Adaptability: The ability to adapt to different customer situations and changing work environments. 

Work Environment

• Interaction Channels: CSRs interact with customers through phone, email, and in-person interactions. 
• Collaboration: Working with other departments to ensure a cohesive and positive customer experience.