Ponca City Development Authority
Customer Service Rep (Manufacturing)
Ponca City, OK - Full Time
Candidates who apply for this position must have some experience working in a manufacturing environment.
Job Summary:
Receive and process incoming orders for overhead doors/parts/merchandise. Generally receives orders via phone, fax, or email. Overflow duties include informing customers of receipt, prices, shipping dates, delay and preparing quotes.
Responsibilities:
Job Summary:
Receive and process incoming orders for overhead doors/parts/merchandise. Generally receives orders via phone, fax, or email. Overflow duties include informing customers of receipt, prices, shipping dates, delay and preparing quotes.
Responsibilities:
- Enter and approve orders from customers received by phone, fax, or email the same day they are received. Main daily task is data entry of orders.
- Input and properly process orders once entered.
- Answer all incoming customer calls providing professional assistance and service in addition to follow-up, as needed; insuring needs of the customer are met.
- Check and respond to emails throughout the day.
- Transfer calls and take messages.
- Quote customer price, discount, and availability as requested within 24 hours of request.
- Respond to expedite requests received from customers.
- Obtain customer technical information or request special quotes if necessary.
- Confer with management or Customer Service Claims Rep to resolve problems or issues.
- Attend training and assist new employees with training.
- Follow-up and assist co-workers in completing daily tasks.
Qualifications/Education
Requirements:
- Education and/or Experience: High school diploma or general education degree (GED). Three to five years related experience and/or training; or equivalent combination of education and experience.
- Computer Skills: To perform this job successfully, an individual should have 10 Key knowledge, Microsoft windows and excel.
Requirements:
- Strong communication and interpersonal skills (written and verbal)
- Strong analytical and problem-solving skills.
- Proven attention to detai1 and proficiency using Microsoft Products.
- Prolonged sitting behind a desk.
- May be required to occasionally lift up to 20 lbs.
- Occasionally walk the manufacturing floor for familiarity of product and processes
