Manager on Duty
Braman, OK
Full Time
Experienced
Position Summary
The Manager on Duty is responsible for assisting the General Manager with the daily operation of the assigned department while providing leadership and guidance to team members during assigned shifts. This position serves as the first point of contact for employees regarding operational questions, guest service issues, and routine problem resolution. The Shift Lead ensures departmental standards, company policies, internal controls, gaming regulations, and safety procedures are consistently followed while promoting exceptional guest service.
Essential Duties and Responsibilities
Leadership
Operations
Guest Service
Compliance
Safety and Security
Administrative Responsibilities
Supervisory Responsibilities
The Manager on Duty provides day-to-day leadership and direction to employees during assigned shifts but may not have full authority to hire, terminate, discipline, or evaluate employees unless specifically delegated by management.
Qualifications
Education
The Manager on Duty is responsible for assisting the General Manager with the daily operation of the assigned department while providing leadership and guidance to team members during assigned shifts. This position serves as the first point of contact for employees regarding operational questions, guest service issues, and routine problem resolution. The Shift Lead ensures departmental standards, company policies, internal controls, gaming regulations, and safety procedures are consistently followed while promoting exceptional guest service.
Leadership
- Leads employees during assigned shifts to ensure efficient daily operations.
- Assigns work duties and monitors employee performance throughout the shift.
- Provides coaching, mentoring, and guidance to team members.
- Assists with onboarding and training of new employees.
- Promotes teamwork and positive employee morale.
- Serves as acting supervisor in the absence of management when assigned.
- Addresses employee concerns and reports significant issues to management.
- Assists in maintaining adequate staffing throughout the shift.
- Ensures department opens, operates, and closes according to established procedures.
- Monitors workflow to maximize efficiency and productivity.
- Assists in scheduling work assignments and break coverage.
- Maintains accurate records, logs, and required documentation.
- Ensures equipment is functioning properly and reports maintenance needs.
- Assists management with inventory control and supply ordering as applicable.
- Identifies operational improvements and recommend solutions.
- Provides exceptional guest service in accordance with casino service standards.
- Resolves guest complaints professionally and efficiently.
- Assists employees in handling difficult guest situations.
- Maintains a professional appearance and positive attitude.
- Ensure guests receive prompt, courteous, and accurate service.
- Ensures compliance with all Tribal Gaming Commission, state, federal, and casino regulations.
- Enforces departmental policies and procedures.
- Maintains confidentiality of sensitive company and guest information.
- Ensures compliance with internal controls.
- Reports suspicious activity or policy violations immediately.
- Promotes responsible gaming practices.
- Maintains a safe working environment.
- Ensures employees follow OSHA and casino safety procedures.
- Responds appropriately to emergencies.
- Reports accidents, injuries, and unsafe conditions.
- Assists Security when necessary.
- Assists with employee performance documentation.
- Participate in departmental meetings.
- Completes require reports accurately and timely.
- Communicates operational issues to incoming shifts.
- Assists management with departmental goals and initiatives.
The Manager on Duty provides day-to-day leadership and direction to employees during assigned shifts but may not have full authority to hire, terminate, discipline, or evaluate employees unless specifically delegated by management.
Education
- High school diploma or GED required.
- Associate degree preferred.
- Minimum of two (2) years of slot supervision experience.
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