Ponca City Development Authority

Rock and Brews Front of House Supervisor w/ $500 sign on bonus

Braman, OK
Full Time
Entry Level
Job Title: Front of the House Supervisor
Department: Food & Beverage
Reports To: Front of House Manager
FLSA Status: Non-Exempt
Location: Rock and Brews Casino- Braman
Job Summary:
We are seeking a dynamic and experienced Front of the House Supervisor to lead our restaurant’s casino service team. This individual will oversee daily front-of-house operations, ensuring exceptional guest experiences in a fast-paced, high-energy environment. The ideal candidate will be hands-on, guest-focused, and capable of leading a team with professionalism and enthusiasm.
Key Responsibilities:
  • Supervise daily operations of the front-of-house, including host/hostess, servers, bartenders, and bussers.
  • Ensure the highest levels of customer service by monitoring guest satisfaction and addressing concerns promptly.
  • Coordinate with kitchen and back-of-house staff to ensure an efficient food service and communication.
  • Train, mentor, and coach front-of-house staff to maintain standards of service, grooming, and performance.
  • Manage floor plans and table rotations to maximize efficiency and guest flow.
  • Monitor cleanliness, safety, and presentation of the dining area and ensure compliance with health regulations and casino policies.
  • Enforce all casino and restaurant policies including responsible alcohol service.
  • Handle guest complaints and resolve conflicts in a professional, courteous manner.
  • Support promotional events, VIP guest services, and special functions.
  • Maintain knowledge of menu items, promotions, and casino offerings to assist guests effectively.
Qualifications:
  • High school diploma or equivalent required
  • 2+ years of supervisory or lead server experience in a full-service restaurant; casino or hospitality environment preferred.
  • Strong leadership and team management skills.
  • Excellent communication, problem-solving, and organizational abilities.
  • Working knowledge of point-of-sale (POS) systems and restaurant software.
  • Ability to work flexible hours, including nights, weekends, and holidays.
  • Must be able to obtain and maintain a valid gaming license.
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