Job Title: Assistant Manager
Location: HTeaGo, Ponca City, OK
Job Type: Full-Time
About Us:
HTeaGo is a dynamic and rapidly growing tea shop dedicated to providing exceptional service and high-quality beverages to our valued customers. Located in the heart of Ponca City, we are passionate about creating a welcoming environment where tea enthusiasts can explore a variety of flavors and enjoy a unique experience. As we continue to expand our presence, we are looking for an enthusiastic and experienced Assistant Manager to join our team and contribute to our ongoing success.
Position Overview:
As an Assistant Manager at HTeaGo, you will play a key role in the daily operations of our shop. You will work closely with the Store Manager to ensure the smooth and efficient running of the store, providing leadership and support to our team while upholding the highest standards of customer service. This position offers opportunities for career advancement and potential relocation for the right candidate.
Key Responsibilities:

1. Daily Operations:
   • Assist in managing daily store operations, ensuring a smooth workflow and adherence to company policies.
   • Oversee store opening and closing procedures, including cash handling and security protocols.
2. Staffing and Training:
   • Assist in recruiting, training, and onboarding new team members.
   • Schedule and manage staff shifts, ensuring adequate coverage during peak hours and addressing any staffing issues as they arise.
   • Provide ongoing coaching and support to team members to enhance their performance and development.
3. Customer Service:
   • Deliver exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring a positive experience for all patrons.
   • Foster a welcoming and friendly atmosphere in the store, promoting excellent service standards among the team.
4. Inventory Management:
   • Monitor inventory levels and coordinate with suppliers to place orders and manage stock.
   • Conduct regular inventory checks and ensure that the store is well-stocked with necessary products.
5. Money Handling:
   • Manage cash and financial transactions accurately, including balancing the register and preparing bank deposits.
   • Monitor and control store expenses to maximize profitability.
6. Health and Safety Compliance:
   • Ensure that all health and safety regulations are followed, including maintaining cleanliness and organization in the store.
   • Conduct regular inspections to uphold hygiene standards and address any safety concerns.

Qualifications:

• Previous experience in a retail or food service management role preferred.
• Strong leadership and team management skills with the ability to motivate and guide staff.
• Excellent customer service skills with a friendly and professional demeanor.
• Strong organizational and multitasking abilities, with attention to detail.
• Proficient in cash handling, inventory management, and basic financial principles.
• Ability to work flexible hours, including weekends and holidays as needed.
• Positive attitude, adaptability, and willingness to learn and grow within the company.

Benefits:

• Competitive salary 
• Opportunities for career advancement and professional development.
• Potential relocation opportunities for qualified candidates.

How to Apply:
If you are a dedicated and motivated individual with a passion for customer service and team leadership, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you would be a great fit for the Assistant Manager position at HTeaGo.